Return & Exchange

We want to ensure you’re happy with your purchase! If, for any reason, you need to request a return, You have up to 30 days from the shipping date of your order.

For your consideration:

1. To be eligible for a refund or exchange, the item must meet the following conditions:

It must not have been worn or washed.
The original tags and packaging must still be intact.
The item should be in its original, free of stains and undamaged condition.
It should not have any alterations or modifications.
The item should not have any odors, such as deodorant or perfume.
If applicable, all original accessories (e.g., belts, fur trim, etc.) must be included.

2. Items marked as 'Final Sale' are not eligible for returns or exchanges. If returned, the item cannot be sent back, and a refund will not be issued.

3. Customers are responsible for covering the shipping costs for returns.

4. We cannot issue refunds for items that doesn’t meet the return conditions mentioned above.

5. We are not liable for items damaged during shipping.

Important: Please reach out to us first at your order history page to initiate the return request. If items are sent to our address without prior notice, we cannot take responsibility for them. Returns cannot be accepted in person at our office or warehouse—all items must be shipped back to us.

Return Request Your Order History

Important: After your return request is approved and you have shipped the return item, visit this link to provide the return tracking number.
*Without a return tracking number, we cannot process your refund.

Send Return tracking number

Exchanges Policy

Please return your item. Once delivered and inspected, we’ll process your refund. You can reorder your preferred size or color now or wait for the refund, but items may go out of stock due to ongoing deals. Ordering now is recommended.
Items marked as 'Final Sale' are not eligible for returns or exchanges. If returned, the item cannot be sent back, and a refund will not be issued

Important: Please reach out to us first at your order history page to initiate the return request. If items are sent to our address without prior notice, we cannot take responsibility for them. Returns cannot be accepted in person at our office or warehouse—all items must be shipped back to us.

Refund Policy

To qualify for a refund, the returned item must be in the condition outlined above. If the item does not meet these conditions, it will not be eligible for a refund.
Refunds will be issued to the original payment method used for the purchase.
Return shipping costs must be covered by the customer.
Once it is confirmed that the item meets the return conditions, a refund will be processed within 5 business days, and you will receive an email indicating that your order has been refunded. Please allow an additional 5-7 business days for the refund to appear in your account.
If the item has any quality issues, please refer to our Warranty Policy for further assistance.
Items marked as 'Final Sale' are not eligible for returns or exchanges. If returned, the item cannot be sent back, and a refund will not be issued

Quality Inspections for Returns

Once a returned item arrives at our warehouse, we will inspect it to ensure it is eligible for return and meets the applicable return requirements mentioned above. If the item passes our inspection, we will issue a refund or move forward with the exchange.
However, if we find that the item does not meet the return requirements, we will refuse to issue a refund or exchange the product. In this case, we will contact you to inform you that the item is not eligible for a refund and explain the conditions that led to this determination. Please note that items that are non-refundable may be disposed of or not returned to you.

Warranty Policy:

If your item presents any quality issues upon receipt, or if it shows problems after following the recommended care instructions, please contact us, and we’ll work with you to resolve the issue.
Please note: Our warranty does not cover damage caused by normal wear, improper care, accidents, or misuse.

Missing or Damaged Item

If you receive a damaged or missing item in your order, please report it using the chat button on our website within 48 hours of delivery. After 48 hours, we are unable to offer a refund or replacement.